Digital publications are protected from unauthorized use and may only be viewed using SafeGuard Viewer (available for Windows, iOS, Android and Mac). After the first use, it is available offline.
Purchase of a digital publication license allows the customer to view the publication on two devices for the specified rental period. Rental period is valid from date of purchase, not date of first use.
After purchase, follow these steps on each device to access the publication:
Step 1: Download and install SafeGuard Viewer (specific viewers for windows, iOS, Android, Mac). Choose the correct viewer for the device you intend to use for viewing the document.
Step 2: Activate license (link sent via email within 24 hours after purchase). If you do not find the emails in your inbox, be sure to check junk/spam folders. You must activate the license on the device you intend to use for viewing the publication.
Step 3: Locate the email confirming your purchase and Download the Zip file containing the book, then extract to your device (computer, tablet, phone, etc.). Be sure you know where the document is stored in your device; that may be different depending on your device…downloads, files, etc.
Once all three steps have been completed, you can use SafeGuard Viewer to open and view the document.
If you make annotations (highlight, underline, notes); you may save the file with the annotations to your device. To return to your annotated file, open SafeGuard Viewer and look for the annotated file in recent documents.
Before you contact AYHC for assistance, Follow the detailed steps available here, watch the video below and visit the Viewer Help or Knowledge Base.
License won’t install or the document does not open? – try Viewer Help.
Problem not solved or you experience a specific error? – visit our Knowledge Base.
If you have followed all of the steps above and reviewed the viewer help and knowledge base but still cannot open the document, contact AYHC via email at firstname.lastname@example.org or call 817.320.2005 between 8 am & 5 pm Monday through Friday (Mountain Time)